Placing on Order
Please note, only current wholesale customers should order via our web site. If you are in the trade and would like to become a Russell Gardens Wholesale customer please complete an application. You will be provided with a customer number to use to logon to the customer only areas of the web site. If you have any questions please call 215-322-4799. |
| ORDERS Please place orders as early as possible, availability is based upon receipt date of your order. A simplified “Perennial Order Form” is enclosed for your convenience. Please retain the “Wholesale Catalog” for your reference. We recommend orders consisting of 20 varieties or more be sent in writing via Fax or Mail from April through June. |
| MINIMUMS PER VARIETY Orders with a pick-up or delivery date of April 1st to June 1st must order individual varieties in multiples of 6, up to a quantity of 50 or more. Otherwise a $1.00 per pot handling charge will be added to the plant price. You may pick your own order of smaller quantities during this time to eliminate the charge. You must have order approved by office before picking. You may also pick your own order any time throughout the season. Order qty: 6, 12, 18, 24, 30, 36, 42, 48. Base price per pot $3.85 (unless indicated) Order qty: 1-5, 7-11, 13-17, 19-23, 25-29, 31-35, 37-41, 43-47, 49. Base price $4.85 (unless indicated) |
| ORDER CHANGES We try to accommodate all order changes, but we do recommend that they be made no later than 2 business days prior to receipt of your order. Least number of changes, if any, always contributes to achieving accuracy in processing of your order. |
| SUBSTITUTES All plants are offered subject to availability. In the event of crop failure and shortages we will send the nearest available substitute Unless You Request otherwise on your order. |
| PURCHASE ORDERS We try to comply with all our customers who use purchase orders, and will refer to the number on all correspondence. We only have these numbers if they are given to us at the time of order. The number’s absence on an invoice is not an accepted excuse for late or non-payment. |
| PRICES This catalog cancels all previous catalogs and prices. Prices are subject to change without notice. Prices invoiced will be those in effect at time of shipment. |
| DELIVERY A delivery date should be made at the time of ordering. We appreciate your immediate needs and will strive to do everything possible to accommodate you on a short notice basis. When you've taken the time to schedule in advance, you will receive top priority and greater diligence in assembling of your order. Delivery is not included in the value prices listed in the catalog. Delivery charges apply as follows: 20 cents per pot (shipping and handling) plus Delivery Truck Time charge at the rate of $90.00 per hour. Minimum time charged for any delivery will be 1 hour. Truck time is determined upon the shortest route to and from the order destination. Customers are expected to provide assistance in the unloading of delivery trucks to expedite the process, so that all our customers may benefit from timely service. JOB-SITE DELIVERIES Deliveries to job-site are on a C.O.D. basis only. Even if you have an approved credit account, prior approval from our office is needed to be exempt from this policy. There must be a qualified member of your staff present to accept an sign for your order. Under no circumstances will a client of a contractor or garden center be allowed to sign for an order. |
| ORDER PICK-UPS Orders should be placed at least 2 business days prior to pick-up. Walk-in customers are always welcome, BUT, must realize that between March 10th to June 1st, they may have to wait a substantially long amount of time for their order to be pulled, or pick their own order. Top priority goes to those who have scheduled ahead. |
| ACCEPTING ORDERS WHEN THEY ARE READY As customers order plants for specific purposes and ship times, we must assume that the plant material will be taken by corresponding, expected dates. These dates generally reflect a time frame just prior to a plant’s partiCular window of bloom time or point of production readiness. Plant material will not be reserved beyond these points of readiness unless specifically coordinated. If that stage is reached, and the customer is not prepared or not willing to receive as scheduled, the “ready” inventory from the order will be removed from reserve and place back into general availability for sales. |
| TERMS All sales are on a C.O.D. basis, unless you have a pre-approved credit account with us. Credit application are available upon request. Allow 2-4 weeks for processing. |
| CREDIT TERMS All sales on your credit account are net 30 days from invoice date. A 2% finance charge will be assessed for invoices which are past 30 days. Any account which shows invoices over 60 days will automatically revert back to a C.O.D. basis until their account is once again current. PAYMENT RECEIVED ON ACCOUNT WILL BE CREDITED TO FINANCE CHARGES FIRST THEN TO INVOICES IN DATE ORDER. NO EXCEPTIONS! We reserve the right to terminate any account if payments are continually or unreasonably slow. The entire account balance will be due at that time. Monthly statements will be sent which will reflect finance charges and account status. Please pay close attention to your statement, as it will show any adjustments that were made to invoices. Please note your account number (customer number) on payment checks if possible to assist in the application of it. PLEASE REMEMBER CREDIT TIS A PRIVILEGE. |
| DELAYS IN DELIVERY We are not responsible for los or damages caused by delays in delivery from strikes, acts of war, fire, casualty, inability to obtain materials, or other causes beyond our control. |
| LIMITATIONS OF LIABILITY Acceptance of our stock constitutes acceptance of our terms. We accept all orders subject to crop conditions. We also reserve the right to cancel a portion of our stock, or all thereof, should injury befall our stock from windstorm, frost, error in count, insect and disease injury, or there natural causes beyond our control. All orders are processed subject to crop yield and may be prorated in the event of a smaller crop due to frost, flood, drought, disease, etc. All orders are accepted without liability for non-performance if labor shortages or delay in transportation should prevent us from making a delivery. We strive to keep our varieties true to name and will replace any portion of the stock that may prove otherwise, or refund the purchase price paid for such portions. In no event shall Russell Gardens Wholesale, Inc. be liable for any other incidental or consequential damages (including loss of profit) of any kind, whether based on contract or any other legal theory. All transactions are said to have taken place in Churchville, PA. |
| CLAIMS To expedite solving any discrepancies, claims must be made by calling our office within 3 business days of order receipt. All returned plants must have a return authorization from our office. Returns for other than plants shipped in error are subject to our inspection for damages, and you will be charged a 10% restocking fee, plus any freight charges incurred. |
Ordering with us Implies Acceptance of Our Terms. Thank You for Your Patronage, Russell Gardens Wholesale, Inc. |
